How far in advance should I book my rentals?
Bookings are subject to product availability. Once you are firm on your date, reserve your rental items. This will secure the products that you have chosen for your special event.
What do you require to book an order?
To confirm an order we require your contact information (address, phone, email) as well as a signed rental agreement.
Do you offer package deals?
No. All of our items are priced individually. This allows each event to be unique.
Are there any minimum quantities that I need to book?
Rent any amount of any item until your hearts content!
When do I need to have my final numbers by?
5 days prior to your event. Any reductions or cancellations made within 5 days will be subject to a cancellation fee. For more information see our cancellation policy. This policy helps us to ensure that your order is packed as accurately as possible.
We’ve had 10 people RSVP us at the last minute, can I add to my order?
Yes, as long as the items are available. These items will be billed separately.
What is your cancellation policy?
Reductions in quantities of up to 20% of the original number can be made without penalty no later than 5 days prior to your event. Reductions in quantities greater than 20% and/or reductions of any amount made within 5 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes. Any items cancelled within 5 week of your event will be charged at full rental rate plus taxes.
Do you deliver?
Yes, we do offer delivery. When you request a delivery you will be given either a morning (8am to 12pm) or an afternoon (1pm to 6pm) delivery window. Delivery rates will vary depending on delivery specifics. Please contact us for a quote.
How much is your delivery fee?
Delivery rates vary depending on delivery specifics. Please contact us for a quote.
What do you do for late-night pickups?
We can arrange for an after hours pick up for an additional fee. Please contact us for a quote.
I may need my items to be picked up at a specific time, how would that work?
We can arrange for time specific deliveries and pick ups.
Do I have to pick up my order myself or can I send someone else?
Either you or someone else can pick up your order. They will need to know what name it is booked under and settle any remaining balance owing on the account.
My wedding is on a Sunday, how do pick-up and return work?
You are able to pick up your order on Saturday between 9:30am and 4pm and return on Monday between 9am and 5pm. This is considered a one-day rate. We do offer delivery services 7 days a week during the peak season. Please contact us for a quote.
Do I need to wash my items before I return them?
We wash all dishes, glassware and linen upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready”. We ask that you do not wash any linens.
If I spill wine on my tablecloth is there an extra cleaning charge?
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has burn and/or staple holes, mildew, permanent stains, and any missing linen or laundry bags. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
What should I do if I receive my order and items are missing or damaged?
We do our best to ensure your order is complete. If you discover missing or damaged items upon receipt please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over. If asked, we are willing to perform a full inventory count of the item(s) in question.
What happens if I have missing or damaged items when I return my order?
If you have missing or damaged items upon return, you will be informed as soon as possible after your event. If any missing items can be located after the event, we ask that you try to return them within 48 hours. You will be charged the full replacement cost for any items that cannot be located and all damaged/broken items.
Do you set up my rentals?
We are available to set up chairs and tables. Chairs start at 40-cents per chair to set up and 40-cents per chair to take down. Tables are $1 per table to set up and $1 per table to take down. We do offer set up of table settings, linen, or general décor items at an additional charge, please contact us for a quote.
How long do I get my rentals for?
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.
I need my rentals for more than one day, how does that work?
Please contact us and we will quote you a multi-day rate for your items.
I did not use all my items, will I get a refund?
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean and food service items are sanitized and food safe.
What happens if I am late returning my rentals?
Late rentals will be charged a half-day rental rate for each day.
Do you rent for out-of-town events?
Yes. You can pick the items up yourself or we can deliver. Should you require delivery please contact us for a delivery rate. We can also help you arrange shipment of some rentals via courier.
When is my final balance due?
All final balances are due the week of your event.
How can I pay for my rentals?
We accept cash, check, debit and all major credit cards.
Any more questions that you don’t see here?
Reach out! We would love to hear from you!
