MAKING A RESERVATION
To confirm a reservation we require your contact information and a signature on your rental contract. Your order will not be considered ‘reserved’ until a signed contract is received.

PAYMENTS
Payments can be made in any of the following ways: credit card with our SQUARE processing system, cash, or a personalized check. We take payments in person, over the phone, by email, or by mail.

CHANGES AND CANCELLATIONS
Your satisfaction is of the utmost importance to us. The day we receive your signed contract, your items are removed from our inventory for your date and thus made unavailable to other potential clients. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.

All reductions in numbers must be received by the EVENT 5 days prior to your event. Any reductions or cancellations made within 5 days will be subject to a cancellation fee. Any increases in your numbers must be made prior to your pick-up or delivery, and are subject to item availability. These items will be added to your bill on the day of the party. You may make changes by phone, email, or in person. This policy helps us to ensure that your order is packed as accurately as possible. See our Cancellation Policy below for more detailed information.

CANCELLATION POLICY
Reductions in quantity are limited to 20% of the original amount ordered per item and must be made a minimum of 5 days prior to your event to avoid penalty. Reductions in a quantity greater than 20% and/or any reductions made within 5 days of your event are subject to a penalty of 50% of the total rental rate of the canceled item(s) plus taxes. Any items canceled within 5 days of the event will be charged at full rental rates plus taxes.

RENTAL PERIOD
The rental rate is based on a 24-hour rental. Should you need the items longer please contact us and ask about our multi-day rates.

PICKING-UP YOUR RENTAL
Unless special arrangements have been made prior to your pick-up, you may pick-up your rental any time after 12:00pm on the day before your event, and may return no later than 12:00pm on the day specified on your rental contract. Either you or someone else can pick up your order. If another person will be picking up they will need to know what name your order is booked under and settle any remaining balance owing on the account. If you require your rental earlier than 12:00pm on the day before your event, you may contact the EVENT to make arrangements. You are responsible for any and all damage that may occur during transportation to and from your event site.

DELIVERY & PICK UP
Delivery rates are based on a drop-off to a point immediately accessible to our truck, usually your driveway, garage, or yard. All deliveries require the signature of a responsible party for equipment to be left. Should you require delivery beyond our truck tailgate or set-up and takedown of items, please request a quote prior to your event.

Delivery times are set on the week of delivery. You will be given a morning or afternoon delivery time. Morning delivery means the items will be delivered between 8 am and 12 pm. Afternoon delivery means between 12pm and the last delivery of the day. Our trucks will deliver until their schedule is complete. Should you have special delivery requests, please contact us and we will do our best to accommodate your needs. As there are many deliveries in a day it is not always possible to give exact delivery times. For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time-specific deliveries.

SET UP
We will set up all dance floors, portable flooring, staging, and custom lighting packages. We are available to set up chairs, tables, general lighting, and other items for an additional set-up and break-down fee. We do not generally offer set up of table settings, linens, or other general decor items unless we have been engaged as your event planner and decor designer. Delivery is an additional fee as rates will vary on location. 

PLEASE CHECK TO MAKE SURE YOUR ORDER IS COMPLETE
We do our best to make sure your order is complete. If you discover any missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours please leave a message or call our after-hours emergency line. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes more than 24 hours after an event has been completed.

RETURNS
If you will not be returning the items yourself or present for the pick-up, or will not be in contact after your event, The EVENT will require the name and contact information of the person who will be responsible for your rental. It is best to appoint one trustworthy person to be in charge of the return.

On return, linens must be dry to prevent mildew, free of any wax, food or confetti and placed in the nylon bags provided. Do not place damp linens in plastic bags. We ask that you scrape the plates and cutlery free of any food, empty the glasses, and rinse food service items. All items should be placed back into the containers they arrived in.

We often receive back items that do not belong to us. Any items found with your order will be collected, rinsed, and packaged. You will be informed as soon as possible after your event if there is anything here to pick-up. We will store the items for no longer than 30 days. If we have not heard from you after 30 days, the items will be discarded or donated to a local charity.

IF YOU OR SOMEONE ELSE IS RETURNING YOUR RENTAL
To avoid extra charges, we recommend that you count your order before returning it to ensure all items and packaging are accounted for. The EVENT also counts every order when it is returned to our warehouse. When the items are returned, The EVENT staff will count all items within 24 hours. We will advise you of any missing or damaged items.

IF THE EVENT IS PICKING-UP YOUR RENTALS
Rental items need to be returned to their point of delivery. China, glassware, and flatware should be “dishwasher ready” and placed back in their supplied containers. All original containers and boxes must be returned. Tables and chairs should be folded and stacked neatly. Linens should be placed in nylon bags provided. If your order is not ready for pick-up when The EVENT arrives, we will return at our discretion for an additional one-way pick-up charge.

MISSING AND DAMAGED ITEMS
If you do have missing or damaged items upon return, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refund after one week. Repair fees for damaged items must be paid upon receipt of an invoice. Any items considered un-rentable by The EVENT standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned to The EVENT. Be sure that all equipment is secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink, and/or hard to remove stains on linens and fabrics. Our insurance does not cover equipment while it is in your possession.

UNUSED EQUIPMENT
Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

LATE RETURNS
Late rentals will be charged a half-day rental rate for each day. If you are not able to return your rentals on time, please inform All Occasions so that we are able to make a note on your account. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a one-way pick-up fee, on a new invoice.